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The live business is a well-oiled machine, but sometimes unexpected events and legal matters can impact and profoundly shape the sector. Below are some of the major developments over the past year as featured in IQ‘s newest publication, the Touring Business Handbook, and what they could mean for the future of the business.
Shows starting late
What happened: Some acts made unpredictability their calling card and would start shows incredibly late and, because they ended incredibly late, they would break curfews and invariably get fined. Now consumers are starting to take things into their own hands. Two US fans filed a class action against Madonna for allegedly starting her three shows at the Barclays Center in Brooklyn in December 2023 late, claiming a breach of contract with the audience who “had to get up early to go to work” the following day. The original suit also named the venue as a defendant.
What it means: Madonna and Live Nation responded and denied this was the case, insisting that due to a “technical issue 13 December during soundcheck” this was the only show affected. “We intend to defend this case vigorously,” they said. The case could quietly disappear or, if it reaches court and the claimants are successful, it could have profound implications for all other late-running shows by setting a major legal precedent. The concern is that fans could become ever-more litigious around different parts of the live experience.
“There is a clear move by both the public and legislators to put better safeguards in place around resales”
Ticket resale, scalping & bots
What happened: A number of major developments in major markets in 2023 are still unfolding in 2024. Six US senators introduced the Fans First Act in late 2023 aimed at delivering greater transparency for consumers around re-sales and greater accountability for bad actors in the space. This came after Taylor Swift fans in the US attempted to sue Ticketmaster for alleged “price fixing” around pre-sale tickets for Swift’s Eras tour.
Swift tickets were also a legal focus in Australia where in June 2023 the government in Victoria designated her shows at Melbourne Cricket Ground as a “major event” and therefore heavily restricted under Victoria’s anti-scalping laws. This snowballed into calls for tougher and unified national laws in Australia to clamp down on re-sales at inflated pricing and scalping.
In late 2023, FEAT (Face-value European Alliance for Ticketing) was looking to the EU’s Digital Services Act (DSA) to clamp down on illegal ticket resales following the DSA introducing new measures from August that require large search engines to clamp down on illegal product listing. In Texas, following chaos as Taylor Swift tickets went on sale, state senators proposed new laws that would clamp down on ticket-purchasing bots and this was signed into law in May 2023.
What it means: There is a clear move by both the public and legislators in different markets to put better safeguards in place as well as tougher measures in action around re-sales. For now, no change in national legislation has been pushed through in the US or Australia, but this could only be a matter of time unless the ticketing sector moves to better and more robustly self-regulate here. The developments in the EU could have much wider repercussions with regard to takedown notifications for secondary ticketing sites.
“Artists need to be incredibly aware that mass lawsuits could prove controversial and damage their public image”
Touring crew treatment & allegations of harassment
What happened: In September 2023, clothing designer Asha Daniels accused Lizzo and members of her team of creating an “unsafe, sexually charged workplace culture” for members of her touring production. A spokesperson for Lizzo called the harassment suit filed by Daniels “a bogus, absurd publicity stunt” and in December, Lizzo’s legal representatives moved to have the lawsuit dismissed.
What it means: It is impossible to speculate at this stage if the case will make it to court and, if so, which way the judgement would fall. Regardless of the merits (or not) of the suit, it raises important issues about safeguarding and welfare for contracted workers on tour.
Counterfeit merchandise
What happened: The perennial issue of counterfeit merchandise was brought into sharp relief in 2023 when lawyers acting for Luke Combs targeted multiple individuals for selling unauthorised merchandise. Nicol Harness was among those targeted for having sold 18 tumblers (featuring Combs’s name and face) she had made herself. Combs found out about the $250,000 suit against Harness (who is disabled), and said it “makes me sick,” insisting her name was dropped from the suit against rogue operators and he also sent her $11,000 by way of apology.
What it means: The issue of fake merchandise has long been an issue for musicians, beginning with people selling counterfeit and unlicensed goods on the street outside shows and then the process becoming industrialised on online sites such as eBay, Etsy, Redbubble and more.
This has echoes of the first waves of legal action against filesharers in the early 2000s and the PR backlash when individuals were being targeted. Artists need to protect their merchandise business but will also be incredibly aware that mass lawsuits could prove controversial and damage their public image.
“The issue of free speech and if/how it crosses the line into hate speech is a complex and contested area”
Hate speech, censorship & show cancellations
What happened: Three very different cases but they collectively raise complex debates about artists holding/ expressing certain views and engaging in certain behaviour and how that runs into calls for censorship of cancellation.
In early 2023, Roger Waters said he would take legal action against city authorities in Germany who threatened to cancel several of his shows in Germany, accusing Waters of antisemitism (a charge he denies). Waters subsequently won his battle to stage his shows in Frankfurt in May 2023.
In summer 2023, authorities in the Mexican state of Chihuahua banned acts from performing songs live that contain what are deemed to be misogynistic lyrics. Those who do could face fines of 1.2m pesos (circa £54,661).
Finally, in summer 2023, Matt Healy of The 1975 caused a political storm at the Good Vibes festival in Kuala Lumpur when he kissed bass player Ross MacDonald on stage. After just seven songs, the band were ordered to end their performance and the rest of the three-day festival was pulled after an “immediate cancellation directive.” The band pulled their upcoming shows in Indonesia and Taiwan while Malaysian authorities banned them from performing in the country.
What it means: The political views as well as the lyrical output of musicians are under growing scrutiny. The issue of free speech and if/how it crosses the line into hate speech is a complex and contested area. The issue of actions on stage like that of Healy are clearly specific to the moral and political views of certain countries, but this is something all musicians need to be aware
of.
These are extreme examples but they raise difficult questions about how far artistic expression can go and if censorship is the best response or if it is the thin end of the wedge that could see even greater restrictions placed on what musicians can say.
More information about recent developments with tax, legal, insurance, currency, and immigration is available to subscribers in IQ’s Touring Business Handbook, found here.
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