The Great Refund Debate
With fans still sitting on event tickets that they bought as long ago as 2019, the industry is facing a dilemma
Feature By James Hanley | 11 March 2022
With fans still sitting on event tickets that they bought as long ago as 2019, the industry is facing a dilemma when it comes to who merits a refund and who does not. And as Covid becomes endemic, should refunds remain obligatory for ticketholders who test positive?
James Hanley investigates.
The race to contain Covid-19 outbreaks and variants over the last 24 months has been likened to a game of Whac-A-Mole. But as the international live music business begins to emerge from the horror of the pandemic, it will need its own mallet at the ready to combat the litany of fresh problems popping up day-to-day.
One of the more mundane but contentious debates to be sparked in recent months surrounds the matter of refunds. The issue…
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