Viagogo loses lengthy legal battle, plans appeal

New Zealand's consumer watchdog successfully argued that Viagogo had misled consumers in breach of the country's Fair Trading Act

News By James Hanley | 7 May 2024

Viagogo has lost a years-long legal battle against New Zealand’s consumer watchdog over claims the site repeatedly misled customers. The NZ Commerce Commission (CC) began investigating Viagogo, which has appealed the judgement, in 2017 and started civil proceedings in the High Court in August 2018.

It successfully argued the Swiss-headquartered secondary ticketing company had breached New Zealand’s Fair Trading Act by posting misleading information on its website about its authenticity as an official ticket seller, as well as its status as…

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