“Misleading” Viagogo facing Australia court case

Government agency ACCC has instituted legal proceedings against Viagogo, saying its opaque fee structure and self-designation as an "official" seller deceive consumers

ACCC deputy chair Delia Rickard

Viagogo is facing legal action in Australia after being accused by the Australian Competition and Consumer Commission (ACCC) of multiple breaches of consumer law over its “misleading” ticket pricing.

ACCC alleges the secretive, Swiss-headquartered secondary ticketer “made false or misleading representations, and engaged in misleading or deceptive conduct, regarding the price of tickets on its online platform by failing to disclose substantial fees” from 1 May 2017 to 26 June 2017.

“We allege that Viagogo failed to disclose significant and unavoidable fees upfront in…

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