Dutch consumer org contests TM booking fees
Ticketmaster must refund consumers with cost of ticket plus service fees for cancelled events, says Dutch consumer protection association Consumentenbond
News By | 1 August 2019
Dutch consumer protection organisation Consumentenbond has criticised ticketing giant Ticketmaster for not refunding customers’ booking fees in the case of cancelled or postponed events.
The consumers’ association states there is “no good legal reason” not to reimburse the handling fee along with the cost of the ticket for axed events.
According to the Consumentenbond, this opinion is shared by the Netherlands Authority for Consumers and Markets (ACM).
In 2017, the ACM ordered all ticket agencies operating in the country to…
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