Viagogo has exhibited breathtaking arrogance in its disregard for consumers and legislators

Adam Webb

Adam Webb, FanFair Alliance

In the wake of the CMA’s decision to halt legal action against Viagogo, Adam Webb comments on the site’s continued “disregard” for law and why the clean-up is incomplete

When the FanFair campaign launched in July 2016, the UK’s secondary ticketing market was in the midst of a golden era. It was a fantastic time to be a ticket tout. The market was dominated by four sites: Viagogo, StubHub, Get Me In!

When the FanFair campaign launched in July 2016, the UK’s secondary ticketing market was in the midst of a golden era. It was a fantastic time to be a ticket tout.

The market was dominated by four sites: Viagogo, StubHub, Get Me In! and Seatwave – and on a weekly basis, huge volumes of tickets would flood onto these platforms during event pre-sales or just past 9 a.m. on a Friday morning. For certain shows, it was incredibly hard to buy a…

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