Ticket voucher laws introduced in parts of Europe
As the industry grapples with a stagnated cash flow, governments in Germany, Italy and Poland adopt legislation to allow vouchers to be offered in lieu of cash refunds
News By IQ | 3 April 2020
Governments in Italy, Germany and Poland are looking to introduce measures to allow event organisers to offer ticket vouchers, instead of cash refunds, as compensation for cancelled shows.
As more and more events around the world are cancelled and postponed due to the coronavirus outbreak, the issue of how and when to compensate customers has been much debated.
The increasing uncertainty as to when business as usual will recommence and the inevitable drop-off in ticket sales has led industry associations – as well as representatives in other affected sectors – to point out that an impending cashflow crisis renders typical refund practices obsolete.
The option to offer customers a voucher, worth the original ticket price or more, for future events has been championed by associations across the…
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