‘It isn’t fair most ticketers don’t refund’: Skiddle on industry ethics
Ben Sebborn, co-founder of 'ticketer with a conscience' Skiddle, speaks on the changing face of ticketing and the need for better standards of customer care
Feature By | 21 December 2017
Ben Sebborn, co-founder and director of UK primary ticket agency Skiddle, has called for higher ethical standards in the global ticketing sector, saying many of the major players still have some way…
to go in offering customer service on par with other industries – and that no-questions-asked ticket refunds should be the norm.
Speaking to IQ, Sebborn, who co-founded Preston-based Skiddle with Richard Dyer in 2001, hails the success of his company’s Cool:Off refund initiative, wherein ticket buyers are given…
You've used your free article this month
Continue reading with a free account, or subscribe for unlimited access to all of our news, features and reports.
